gocln products are only sold online. Please note that we do not have samples available.

I'm sorry. Currently, gift wrapping is not available.

We do not accept orders by phone or fax.

Credit card payments (VISA/Mastercard/American express/JCB), Amazon Pay, Apple Pay, and Shop pay are available.

It is possible that you did not complete the order process, that the email address you entered was incorrect, or that the order completion email was in your spam folder. Please check your email receiving and viewing environment. Also, please configure your settings so that you can receive the domain "fujiorganics.com".
If the above does not apply, your order may be completed even if you do not receive an order completion email. We apologize for the inconvenience, but please let us know the date and time of your order and contact us using the inquiry form.

When you click the "Checkout" button from your shopping cart, you will see a section on the right side of the page that says "Coupon Code". Enter the coupon code there and press the "Apply" button. Calculated automatically.

We will send it separately. If you require any documents, please request them by email. It will be published as electronic data (PDF).
*If you do not hear from us after 3 business days, please contact us again.
[Contact information] contact@fujiorganics.com

You can complete the procedure without registering as a member. However, during the payment process, you will be required to enter your product delivery address and contact information. By registering, you will be eligible for members-only discounts and will save you the trouble of entering your personal information, so we recommend registering. Please see our privacy policy regarding the handling of personal information.

Additionally, if you are purchasing a regular subscription as a guest, we will not accept any requests such as skipping, pausing, or changing the delivery address. When purchasing as a member, you can complete various procedures from My Page . When using regular flights, please register as a member in advance.

After completing the order process, an order confirmation email will be automatically sent to the email address you registered. You can also check from " My Page " after logging in. If you are not a member, please check the order confirmation email sent at the time of purchase.

Is possible. If you would like to specify a delivery date and time, please enter it in the "Notes" column displayed on the shopping cart screen.

After confirming your order, we will generally ship the next business day on weekdays. Arrival dates vary by region.
*Delivery may be delayed depending on the delivery situation.

If you wish to change the delivery address for your ordered product, please contact us before shipping the product. Please note that we are unable to accommodate requests for changes to the delivery address after shipping.

Delivered by Sagawa Express or Yamato Transport. You can not specify the delivery company.

If the product you receive is defective, damaged, or different from what you ordered, we will exchange it for a new, good product at our expense, including shipping costs. We apologize for the inconvenience, but please contact us at contact@fujiorganics.com. We do not accept returns or exchanges due to customer reasons such as the product being different from the image. Please see "Returns and Exchanges" for details.

We accept product changes, but if there is an additional price difference, you will be required to pay an additional fee. Additionally, we do not accept changes or cancellations after the product has been shipped.

Even if the item is eligible for return, we cannot accept returns for items without the original packaging. Please keep the original packaging in a safe place.

You can change it from My Page .

If you have forgotten your password, please click here to request a password reissue. You will receive instructions for reissuing your password to your registered email address, so please reset your password.

You can unsubscribe from My Page .

We ask that you continue for at least 3 times. You can freely decide the number and cycle.

You are free to choose.

You can change it from My Page .

You can cancel your subscription from My Page .

You can also use regular flights by purchasing as a guest without registering as a member. However, for guest purchases, we do not accept skips, pauses, or changes to the delivery address. When purchasing as a member, you can complete various procedures from My Page. When using regular flights, please register as a member in advance.

Payment for regular flights can only be made by credit card (VISA/Mastercard/American express/JCB), Amazon Pay, Apple Pay, and Shop pay.